SHIPPING POLICY

We want your SOUL.LIO order to reach you as smoothly as possible.

This Shipping Policy applies to orders placed directly through soullio.com.

UK DELIVERY

We ship orders throughout the United Kingdom.

Available delivery options, estimated delivery times and any applicable delivery charges will be shown at checkout before you complete your order.

We currently offer free UK delivery on qualifying orders where the applicable spend threshold is met. The current threshold will be displayed on our website or at checkout.

PROCESSING YOUR ORDER

We aim to prepare and dispatch orders as quickly as possible.

Once your order has been dispatched, you may receive tracking or delivery information where this is available for the delivery service selected.

During particularly busy periods, launches, promotions or public holidays, processing and delivery may take a little longer than usual.

DELIVERY TIMES

Any delivery times shown on our website or at checkout are estimates unless we specifically state otherwise.

Occasionally, delays can happen once an order has left us due to circumstances outside our reasonable control, including courier delays, severe weather, customs processing or other transport disruptions.

If there is a significant problem affecting your order, please contact us and we will do our best to help.

INTERNATIONAL DELIVERY

SOUL.LIO may ship to selected international destinations.

Available countries, delivery services, estimated delivery times and shipping charges will be displayed at checkout where international delivery is available.

International orders may take longer to arrive due to customs clearance and local delivery processes.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to local import duties, taxes, customs charges or handling fees depending on the destination and value of the order.

Where these charges are not collected by us at checkout, they may be charged separately by the relevant customs authority, postal service or courier.

Any applicable charges that are not included and collected at checkout are the responsibility of the recipient.

Customs requirements vary between countries, so we recommend checking the rules that apply in your destination before ordering.

DELIVERY ADDRESS

Please check your delivery address carefully before completing your order.

Customers are responsible for providing complete and accurate delivery information.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

MISSED OR UNSUCCESSFUL DELIVERIES

If delivery cannot be completed, the courier may leave instructions for redelivery, collection or another delivery attempt.

If an order is returned to us because delivery could not be completed, please contact us so we can advise you on the next steps.

Additional delivery charges may apply where an order needs to be resent because an incorrect or incomplete delivery address was provided.

LOST OR DELAYED ORDERS

If your order has not arrived within the expected timeframe, please check any tracking information provided to you first.

If you still need help, contact us with your order number and we will look into it for you.

DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as possible with your order number and photographs showing the damage.

We will work with you to resolve the issue.

Your statutory rights are not affected.

RETURNS

Information about returning an order can be found in our Returns & Refunds Policy.

CONTACT US

For questions about an order or delivery, please contact us through our Contact Us page.

SOUL LIO LTD
Email: shine@soullio.com

Registered Office:
71-75 Shelton Street
London
England
WC2H 9JQ

Company No. 16797725
Registered in England & Wales