TERMS OF SERVICE

These Terms of Service apply when you use soullio.com or purchase products directly from our website.

SOUL.LIO is operated by SOUL LIO LTD, a company registered in England and Wales.

By using our website or placing an order with us, you agree to these Terms of Service. Please read them carefully before making a purchase.

ABOUT US

SOUL LIO LTD
Company No. 16797725
Registered in England & Wales

Registered Office:
71-75 Shelton Street
London
England
WC2H 9JQ

Email: shine@soullio.com

OUR PRODUCTS

We take care to ensure that product descriptions, photographs, ingredients, colours and other information shown on our website are as accurate as possible.

However, colours and appearance may vary slightly depending on your device or screen settings, and product packaging may occasionally be updated.

Please read all product information, ingredients, directions and warnings provided before use.

If you have a known allergy or sensitivity, please check the full ingredient list before using a product.

PLACING AN ORDER

When you place an order through soullio.com, you are making an offer to purchase the products in your basket.

After placing your order, you will receive an order confirmation by email.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, there has been an obvious pricing or description error, payment has not been authorised, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, you will receive a full refund for the cancelled item or order.

PRICES AND PAYMENT

Prices are displayed on our website in the currency shown at checkout.

The total amount payable, including any applicable delivery charges, will be shown before you complete your purchase.

Payment must be made using one of the payment methods available at checkout.

We take reasonable care to ensure prices displayed on our website are correct. If we discover an obvious pricing error after you have placed an order, we will contact you before processing the order.

DISCOUNT CODES AND PROMOTIONS

From time to time, we may offer discount codes, promotional offers, gifts or other incentives.

Unless otherwise stated, promotional codes cannot be combined with other offers and must be used within any stated promotional period.

Promotions may be subject to additional terms which will be made clear when the promotion is offered.

We reserve the right to withdraw or amend a promotion where reasonably necessary, provided this does not affect orders that have already been validly accepted.

DELIVERY

Delivery options, estimated delivery times and applicable charges will be displayed at checkout or within our Shipping Policy.

We aim to dispatch and deliver orders within the estimated timeframes provided. Occasionally, delays may occur due to circumstances outside our reasonable control.

Please ensure that the delivery information provided when placing your order is complete and accurate.

For further information, please see our Shipping Policy.

RETURNS, CANCELLATIONS AND REFUNDS

Your rights to cancel an online order and return eligible products are explained in our Returns & Refunds Policy.

Certain sealed beauty and cosmetic products may not be eligible for return once opened or unsealed for health and hygiene reasons, except where the product is faulty or where you otherwise have a legal right to return it.

Nothing in these Terms affects your statutory rights.

FAULTY OR DAMAGED PRODUCTS

Products supplied by us must be as described, of satisfactory quality and fit for purpose as required by applicable consumer law.

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as possible so we can help resolve the issue.

Your statutory rights are not affected.

PRODUCT USE

SOUL.LIO products should only be used for their intended purpose and in accordance with any instructions, directions and warnings supplied with the product.

Please discontinue use if irritation or an unexpected reaction occurs.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

WEBSITE USE

You may use our website for personal and lawful purposes.

You must not misuse the website, attempt to gain unauthorised access to it, interfere with its operation, introduce malicious software or use it for fraudulent or unlawful purposes.

We may suspend or restrict access to the website where reasonably necessary for security, maintenance or other legitimate operational reasons.

INTELLECTUAL PROPERTY

The SOUL.LIO name, branding, logos, website design, photographs, graphics, written content and other original material appearing on this website are owned by or licensed to SOUL LIO LTD unless otherwise stated.

You may not reproduce, copy, distribute, modify or commercially use our content without prior written permission, except where permitted by law.

THIRD PARTY LINKS

Our website may occasionally contain links to third party websites or services.

We are not responsible for the content, availability or privacy practices of third party websites. Following a third party link is at your own discretion.

PRIVACY

Your privacy is important to us.

Information about how we collect, use and protect personal information can be found in our Privacy Policy.

CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, website or applicable law.

The Terms that apply to your purchase will be those in effect when your order is placed.

GOVERNING LAW

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory consumer protections provided by the laws applicable where you live.

Nothing in these Terms limits any rights you have under applicable consumer law.

CONTACT US

If you have any questions about these Terms of Service, please contact us:

SOUL LIO LTD
Email: shine@soullio.com

Registered Office:
71-75 Shelton Street
London
England
WC2H 9JQ

Company No. 16797725
Registered in England & Wales